Hostess Supervisor
Location:
Published
Deadline
08 April
08 May
Greetings from aPeople. This road will lead you to a world of new opportunities.
We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.
We would really like to have you on our team, so read the description and jump all in!
About us
We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment.
We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.
We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.
About the vacancy:
Position Summary: Lead the front-of-house team to deliver consistent, high-quality guest service, oversee reservations and guest flow across channels, and ensure smooth daily operations and events. Acts as primary point of escalation for guest issues and staff coordination in a fast-paced, high-pressure environment.
Work Environment: Dynamic, high-volume café/lounge with significant guest interaction and occasional events. Requires on-floor leadership, quick decision-making, and close collaboration with service, security, and back-of-house teams.
As a Hostess Supervisor, we need you to:
- Supervise and coach hosts/hostesses and front-of-house staff; ensure standards for greeting, seating, and guest interaction are met.
- Oversee reservation management across all platforms (online, phone, email); ensure accuracy, update records, and minimize double bookings or errors.
- Manage guest flow, queues, and waitlists during peak periods; communicate wait-times clearly and manage expectations.
- Handle guest complaints and escalations professionally; resolve issues promptly to maintain guest satisfaction and protect brand reputation.
- Coordinate seating plans, table turns, and service flow to maximize capacity and service efficiency.
- Monitor public areas for cleanliness and organization; coordinate with housekeeping and security (including cloak/coat room with bouncer when applicable).
- Support event setup and manage live content streaming or event media operations as required.
- Maintain daily logs and reports (reservations, no-shows, incidents, staffing needs); communicate operational insights to management.
- Train staff on reservation systems, POS basics, guest service protocols, and emergency procedures.
- Enforce workplace policies, punctuality, and responsible conduct (including oversight of areas related to betting/gaming if applicable).
- Assist in rostering and on-the-day staffing adjustments to meet demand.
- Promote a positive team culture and lead by example in guest service and professionalism.
- Managing staff working schedules
As a Hostess Supervisor, we need you to have:
- Proven experience in a supervisory role in hospitality, restaurants, cafés, or similar high-volume settings.
- Strong leadership skills: ability to delegate, motivate, and develop staff.
- Excellent communication and conflict-resolution skills.
- Proficient in managing reservations and comfortable learning/using multiple booking platforms.
- Ability to perform under pressure and adapt to shifting priorities.
- Highly organized, goal-oriented, punctual, and responsible.
- Conversational proficiency in English; additional languages an advantage.
- Good time management and decision-making abilities.
- Collegial and team-focused attitude.
- Prior experience specifically as a host/hostess or reservation manager.
- Familiarity with POS systems and common reservation platforms.
- Experience coordinating events, live streaming/content management, or working alongside security teams.
- Knowledge of local regulations related to betting/gaming environments (if applicable).
Preferred:
Reporting & Hours:
- Reports to General Manager/Operations Manager.
- Flexible schedule required, including evenings, weekends, and event shifts
We promise to give you:
· Health insurance
· Competitive salary
· Performance-based bonus system
· Professional development opportunities
· Dress the way you want
· Hybrid working model
· Thematic internal clubs
· Out of the box community
· Gamification spirit
· Welcoming team
· Skill sharing
· Your personal amigo to help you adapt
Ready to jump in? Let us know by uploading your resume down below.
May your journey begin!
aPeople team
Prior to submitting your application, please review our Candidate Privacy Notice at the link below, which explains how we collect, use, and protect your personal data during the recruitment process. Candidate Privacy Notice
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